Privacy Policy
Last updated: February 2026
We know privacy matters. This policy explains what information we collect, how we use it, and the choices you have.
What information we collect
Account details
When you create a Campyavan account, we collect your name, email address, and phone number. Hosts provide property details—location, facilities, and house rules. Travelers tell us about their vehicles so we can match them with suitable sites.
Booking information
We collect your stay dates, guest count, and messages between hosts and travelers. Payment details are processed securely through Stripe—we never see or store your full credit card number.
Technical data
We collect your stay dates, guest count, and messages between hosts and travelers. Payment details are processed securely through Stripe—we never see or store your full credit card number.
How we use your information
We use your information to:
- Connect hosts and travelers and facilitate bookings
- Process payments and send booking confirmations
- Provide customer support when things go wrong
- Improve the platform based on how people use it
- Comply with tax and legal requirements
We send booking updates and occasional suggestions for sites you might like. You can opt out of suggestions anytime.
We never sell your personal information.
Who we share information with
Other Campyavan users
When a booking is confirmed, hosts and travelers see each other's contact details (name, phone, email) to coordinate check-in and arrival. Before confirmation, your full details stay private.
Service providers
We work with companies that help run Campyavan:
- Stripe processes payments
- Email services send confirmations
- Cloud servers store your data securely
- Analytics tools help us improve the platform
These companies only access what they need and must protect your information.
Business partners
With your permission, we may share information with rental agencies or tourism partners you choose to connect with.
Legal requirements
We share information when legally required—responding to court orders, complying with tax laws, or protecting someone's safety.
Your rights
You're in control of your information. You can:
- Update your profile anytime in account settings
- Request a copy of your data (we'll send it within 30 days)
- Delete your account and information
- Unsubscribe from marketing emails
Email us at support@campyavan.com to make any of these requests.
How we protect your information
Your data is encrypted during transmission and stored on secure servers.
If a data breach affects you, we'll notify you immediately and explain what happened.
How long we keep your information
- Active accounts: while you use Campyavan
- Closed accounts: most data deleted within 90 days
- Booking and payment records: 7 years (required for tax compliance)
Cookies
We use cookies to remember your login, keep your session active, and understand which features people use. You can manage cookies in your browser settings, though some features may not work if you disable them entirely.
Changes to this policy
We may update this policy from time to time. Significant changes will be emailed to you before they take effect. The "Last updated" date at the top shows our most recent revision.
Contact us
Email: support@campyavan.comMail: Campyavan Ltd, 361 Tuam Street, Phillipstown, Ōtautahi Christchurch, New Zealand
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